Frequently Asked Questions
Find answers to your most commonly asked questions here.
Where are Twinstone Hats made?
Twinstone Hats are manufactured in our factory in Arlington, Texas. We produce felt hats for retailers nationwide. For a deeper look at how your hat is made, visit our full blog post: Proudly American-Made: Why Twinstone Stays Local
Where are you located?
Our factory showroom is open to the public during business hours but that can sometimes change so please feel free to call or text us at 682-238-0450.
1117 W. Mayfield Rd, Arlington TX 76015
(behind the animal vet clinic and all state insurance)
1117 W. Mayfield Rd, Arlington TX 76015
(behind the animal vet clinic and all state insurance)
Do you offer free shipping?
Free Ground Shipping - All orders $99 and over within the contiguous U.S. qualify for free Ground Shipping (excludes Alaska and Hawaii).
Please click here to view the complete Shipping Policy
Please click here to view the complete Shipping Policy
Can I return or exchange an item for free?
Absolutely! Free shipping on returns and exchanges require your purchase of Redo return protection during checkout of the original order. If you purchased Redo at the time of checkout, there is no additional cost to return the package.
Please click here to view the complete Return and Exchange Policy
Please click here to view the complete Return and Exchange Policy
What if I need to change or update my order?
If adjustments are needed, we may be able to make adjustments. This includes updating the delivery address, modifying your order, or upgrading to express shipping. If this is needed, please reach out to us by calling or texting us at 682-238-0450.
What makes Twinstone Hats different?
For over 30 years we’ve remained committed to authentic Western craftsmanship, premium felt materials, and Texas-based production rooted in heritage and tradition. Discover the full story behind our legacy on our blog post: Twinstone Hats: A Journey from 1995 to Today.
What do the X's mean?
The X’s represent different hat qualities. A lower amount of X’s means it’s a more economic hat such as a wool felt. A higher amount of X’s represents a premium quality of hat such as rabbit and beaver fur felts. In fur felts, a higher X quality means a higher percentage of beaver fur is used. For straw hats, the difference in quality is how much tighter and narrower the weave of the straw is.
Visit our full blog post: Luxury in Every Stitch: Exploring High-End Felt Hats
Visit our full blog post: Luxury in Every Stitch: Exploring High-End Felt Hats
Felt vs. Fur: What’s the Difference?
Felt Hats: Crafted from wool, felt hats are durable and budget-friendly. They’re ideal for casual, everyday wear or for those new to Western fashion. Twinstone Hats offers wool hats exclusively in 4X Cash.
View the Cash collection here.
Fur Felt Hats: Made from animal fur, such as rabbit or beaver, fur felt hats are softer, more durable, and water-resistant. They represent the premium end of felted hats, offering a luxurious look and feel. Twinstone Hats offers rabbit fur felts in 6x and beaver fur felts in 10X, 20X, 30X, 50X and 100X. The higher the X’s the more beaver is in the hat. The 100x is a 100% beaver hat.
Check out our blog post: Felt vs. Fur: Choosing the Perfect Material for Your Hat
View the Cash collection here.
Fur Felt Hats: Made from animal fur, such as rabbit or beaver, fur felt hats are softer, more durable, and water-resistant. They represent the premium end of felted hats, offering a luxurious look and feel. Twinstone Hats offers rabbit fur felts in 6x and beaver fur felts in 10X, 20X, 30X, 50X and 100X. The higher the X’s the more beaver is in the hat. The 100x is a 100% beaver hat.
Check out our blog post: Felt vs. Fur: Choosing the Perfect Material for Your Hat
What colors do you have available?
Check out our extensive color chart, featuring options like Royal Blue, Navy, Plum, Violet, and more.
Cowboy Hat Color Chart
Cowboy Hat Color Chart
How do I design my own custom Twinstone Hat?
We have more than 12 different crown and brim molds that can be mixed and matched and more than 20 different colors to create a custom look. We make it easy to create a hat that’s uniquely yours. For a step-by-step guide to building your hat, visit our full customization page.
Custom Cowboy Hat
You can also book a Zoom or showroom appointment to design your custom hat with one of our specialists.
Custom Cowboy Hat
You can also book a Zoom or showroom appointment to design your custom hat with one of our specialists.
Can I re-size my fur felt for a better fit?
There are a couple of things you can do when a fur felt doesn’t quite fit. If the felt is too small, we suggest taking it into a store that shapes hats. There, they can use a hat stretcher and stretch it between half a size up to one full size closer to your fit. Sometimes, with time, the hat may revert back to its original size if it’s not worn often.
If your hat is way too big, you can acquire a bit of foam sizing tape to put under the sweat band. This will usually bring the hat down half a size to a whole size depending on how much sizing tape you use. Many hat stores will have these available for sale.
If your hat is way too big, you can acquire a bit of foam sizing tape to put under the sweat band. This will usually bring the hat down half a size to a whole size depending on how much sizing tape you use. Many hat stores will have these available for sale.
Do you have or know the type of hat used by a certain celebrity?
While we might not always have that information, you can submit a photograph and contact us through e-mail about it. We’ll do our best to help you customize a fur felt to suit your taste and match the celebrity’s style.
How long do these fur felts and straw hats last?
Twinstone felts are made from the best materials in the industry. We work with suppliers to acquire quality fur and wool for all of our felt products. The life of a fur felt depends highly on the material it is made from and how well the user takes care of it. The higher the amount of beaver the longer it tends to last. The higher the quality of a felt, the higher the amount of beaver it has, so buying a higher quality Twinstone hat does usually equal a longer life span. Wool hats do not last as long as beaver fur hats but they can last many years with proper care. It is also normal for all felts to lose hair and fade with time, especially if exposed to the elements frequently. A fur felt that is well taken care of can last anywhere from 20 years to a lifetime. Many of our customers have told us stories of people passing down their hats from generation to generation.
Straw hats tend to have a shorter lifespan due to their fragile nature. Of course, they could last a lifetime if worn only on occasion or if they are meticulously cared for. If worn regularly, the hat will eventually crack, stain from sweat and gain dirt spots.
Straw hats tend to have a shorter lifespan due to their fragile nature. Of course, they could last a lifetime if worn only on occasion or if they are meticulously cared for. If worn regularly, the hat will eventually crack, stain from sweat and gain dirt spots.
What do I do if my hat gets wet?
Twinstone fur felts will be okay if they get wet but wool felts and straw hats will have a harder time in the rain. None of the hats will be destroyed unless it has prolonged exposure to the rain. Wool and straw hats should be kept away from rain as much as possible.
Felts: If a felt becomes wet, turn down the sweat band and use it to stand the hat on a flat surface. If your sweat band is too wet to do this, place the hat on a hat base. Leave the hat to dry naturally until completely dry. Depending on how wet the felt got, this could take several days. DO NOT USE HEAT. Do not brush off any mud on the hat until it has dried on its own to avoid getting it in deeper in the fur. Once the hat has completely dried, you may use a felt sponge to gently brush counter-clockwise from the back of the hat to remove the excess dirt or dried mud.
Straw Hats: If a straw hat gets wet, first dry off the excess water with a dry cloth by gently pressing and lifting the cloth. Try to avoid rubbing the cloth along the wet surface. Depending on how long it has been exposed to the rain the hat could stain more by rubbing. Like with a felt, turn down the sweat band and clean the surface gently. Hopefully, your straw hat was not exposed to too much water and did not permanently stain.
Felts: If a felt becomes wet, turn down the sweat band and use it to stand the hat on a flat surface. If your sweat band is too wet to do this, place the hat on a hat base. Leave the hat to dry naturally until completely dry. Depending on how wet the felt got, this could take several days. DO NOT USE HEAT. Do not brush off any mud on the hat until it has dried on its own to avoid getting it in deeper in the fur. Once the hat has completely dried, you may use a felt sponge to gently brush counter-clockwise from the back of the hat to remove the excess dirt or dried mud.
Straw Hats: If a straw hat gets wet, first dry off the excess water with a dry cloth by gently pressing and lifting the cloth. Try to avoid rubbing the cloth along the wet surface. Depending on how long it has been exposed to the rain the hat could stain more by rubbing. Like with a felt, turn down the sweat band and clean the surface gently. Hopefully, your straw hat was not exposed to too much water and did not permanently stain.
How do I clean my hat?
Cleaning a fur felt from normal wear is easily done with a soft bristle brush or a hat sponge. The sponges give better results and can be purchased almost anywhere that sells hats. Make sure to use one sponge or brush for dark colors and one for light colors or your felts will be stained. To clean the brim, grab the hat and start from the back of the crown and brush counter-clockwise from the inside to the outside. This will go with the nap of the felt and help to pull the dirt and loose hairs out of there easier. To clean the crown, you need to do the same thing. Brush away the dirt and hairs but you will be going from the front of the crown to the back.
Cleaning a straw hat is very simple. Grab a dry cloth and swipe it along the brim and crown to take off all the loose dust on the hat. For many this step does it and the hat is clean. If your hat is dirtier, use a damp cloth (not wet) to gently rub away stuck dirt.
If the felt or straw hats need things like reshaping or stain removal, it is highly recommended that you take it into a shop where a professional can do that for you.
Contact your Twinstone representative to find out more ways of caring for your fur felt or straw hat if you have a specific question.
Cleaning a straw hat is very simple. Grab a dry cloth and swipe it along the brim and crown to take off all the loose dust on the hat. For many this step does it and the hat is clean. If your hat is dirtier, use a damp cloth (not wet) to gently rub away stuck dirt.
If the felt or straw hats need things like reshaping or stain removal, it is highly recommended that you take it into a shop where a professional can do that for you.
Contact your Twinstone representative to find out more ways of caring for your fur felt or straw hat if you have a specific question.
Wholesale
How do I open a wholesale account?
Thank you for your interest in Twinstone products. If you are the proprietor of a retail store and would like to carry our brand, we would love to hear from you!
Submit a wholesale application here
Submit a wholesale application here
Can I order custom Twinstone hats for my shop?
At Twinstone, we work with two main types of customers:
Handshapers: those who shape and finish their own felt hats. Our top sellers are Open Crown 6” with a 5” brim in 6X, 99% Rabbit — available in Black, Silver Belly, Mist Grey, Chocolate, and Pecan
Ready-to-Sell Retailers: stores that prefer boxed hats, ready to sell. We have over 12 different crown and brim molds that can be mixed and matched to create a unique custom look for your store.
We also offer a semi–private label option under our Twinstone x Brand Collab collection, where we can stamp your logo inside the sweatband — perfect for stores wanting their own signature line without all the upfront cost of a full Private Label.
Handshapers: those who shape and finish their own felt hats. Our top sellers are Open Crown 6” with a 5” brim in 6X, 99% Rabbit — available in Black, Silver Belly, Mist Grey, Chocolate, and Pecan
Ready-to-Sell Retailers: stores that prefer boxed hats, ready to sell. We have over 12 different crown and brim molds that can be mixed and matched to create a unique custom look for your store.
We also offer a semi–private label option under our Twinstone x Brand Collab collection, where we can stamp your logo inside the sweatband — perfect for stores wanting their own signature line without all the upfront cost of a full Private Label.
Do you have a printed catalog with all your current products and information?
Yes, if you’re a retail store looking to buy wholesale you can get one by contacting us. We also provide supplemental booklets containing our most up-to-date products.
